Return Policy

 

Thank you for shopping with us! We strive to provide you with high-quality products and excellent customer service. Please review our return policy below:

1. Damaged or Wrong Item: We accept returns and provide a refund or replacement for products that are damaged during shipping or if you receive the wrong item. To be eligible for a return, please contact our customer support within 3 business days of receiving the order, and provide detailed information and supporting evidence, such as photographs of the damaged item or the incorrect product received. Our team will guide you through the return process.

2. Non-Returnable Items: Other than damaged or wrong items, we do not accept returns for any other reason, including but not limited to change of mind, ordering the wrong size or color, or any personal preferences. We encourage customers to carefully review product descriptions, specifications, and sizing information before making a purchase.

3. Return Process: If you believe you have received a damaged or wrong item, please follow these steps to initiate the return process:

1. Contact our customer support via support@hopelessheathen.com within 3 business days of receiving the order to report the issue.
2. Provide the order number, details of the problem, and any supporting evidence, such as photographs, to help us understand the issue.
3. Our customer support team will assess the situation and guide you through the return process.
4. If a return is approved, we will provide instructions on how to return the item. Please ensure that the product is returned in its original packaging, unused, and in the same condition as you received it.
5. Once we receive the returned item, our team will inspect it to verify the damage or error. If the return is approved, we will initiate a refund or send a replacement, as per your preference.

4. Refunds: For approved returns of damaged or wrong items, we offer refunds in the original form of payment used during the purchase. Please note that it may take 5 business days for the refund to be processed and reflected in your account.

5. Non-Refundable Items: Shipping charges, if applicable, are non-refundable. Additionally, any items that are not eligible for return, as mentioned in section 2, are non-refundable.

6. Contact Us: If you have any further questions or concerns regarding our return policy, please contact our customer support via support@hopelessheathen or use the "contact us" page. We are here to assist you and provide the necessary support.

Please note that by making a purchase with us, you agree to comply with and accept our return policy.

This return policy is effective as of 05/26/23 and is subject to change without prior notice.